1. Service provider
MotionSurf is operated by company name, registered office address, tax ID (NIP) to be added. Contact: customer support email address.
2. What the service is
MotionSurf is a platform for creating videos and images with artificial intelligence models, for uses such as advertising, social media and real estate presentations. The user adds their own assets and descriptions; the service passes them to the selected model and saves the result in the account's private library.
3. Account
- An account may be created by an adult or a business by providing an email address and password or by logging in with Google.
- The account is activated with a 6-digit code sent to the email address, or with the link in the same email.
- The user is responsible for keeping their password confidential and for all actions taken from their account.
- The account can be deleted at any time in Settings. Deletion is irreversible and includes the assets in the library.
4. Credits
- Each generation has a cost in credits, shown before it starts.
- Credits are reserved while the job runs. If a generation fails because of an error in the service or the model, the reserved credits return to the balance.
- Plan credits are granted for each billing period (every month, or for the whole year upfront on yearly billing) and expire at the end of that period. Credits from credit packs do not expire.
- Credits are not a means of payment, cannot be exchanged for money and cannot be transferred to another account.
5. Plans and payments
- Current plans and prices are listed on the pricing page. Prices include VAT.
- Payments are handled by Stripe under the Managed Payments model: Link (Stripe) acts as the merchant of record, calculates and remits VAT, and sends confirmations and invoices. The service does not store payment card details. A lawyer will confirm this together with the Managed Payments terms.
- The plan renews automatically until it is canceled. Cancellation takes effect at the end of the paid period.
- Plan changes, cancellation and purchase documents are handled in the billing portal available in Settings.
6. Right of withdrawal
Consumers may withdraw from the contract within 14 days. Consenting to the service starting immediately and using credits before this period ends affects this right as provided by law. A lawyer will confirm the details.
7. User content
- The user confirms that they hold the rights to the images and recordings they upload, and to the people, brands, products and places shown in them, to the extent needed for publication.
- It is prohibited to create content that is misleading, impersonates other people, infringes the rights of third parties or breaks the law.
- Generated content may differ from reality. Before publishing it, for example in an ad or a listing, the user must check that it shows what it is meant to show.
8. Availability and liability
The service uses third-party models whose availability and results may change. The provider makes every effort to keep the service running without interruption and refunds credits for failed generations. We'll set the limitation of liability before sales open.
9. Complaints
Complaints can be sent to customer support email address. We reply within 14 days.